• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services • Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development. • Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets. • Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions. • Creates and updates communications and incident management activities to streamline ticket resolution. • Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.