We are looking for a Business Analyst to join our AI Platforms team — we build and scale the core infrastructure that powers intelligent features across our products — including chat interfaces, AI agents, voice technologies, RAG pipelines, co-pilots, and other platform components. We work with state-of-the-art models and frameworks to deliver reliable, safe, and cost-efficient foundations that product teams build on top of.

Challenges that await you:

Collect and analyze requirements for AI platform components (chat, agents, voice, RAG, and beyond), translate them into clear specifications, and drive delivery end-to-end
Facilitate communication between LLM Engineers, Backend, Product, and Ops teams to align on scope, risks, and timelines
Identify root causes of issues in AI pipelines (data quality, latency, cost, UX) and coordinate cross-functional fixes
Navigate feature and platform component implementation across teams and products
Define and maintain KPIs

What makes you a great fit:

Hands-on experience working with AI — you’ve built or prototyped your own AI solutions, whether through vibe coding, low-code tools, or custom integrations; understanding of AI technologies and the current state of the art
Ability to set clear deliverables for engineering teams; understanding of how services, data pipelines, and model lifecycles are structured
Experience in cross-team collaboration (Product, DS/ML, Backend, QA, Compliance/Security)
Strong analytical and systems thinking; comfortable working with metrics
B2 or higher level of English for effective communication in an international team
Fluent English (B2+)

Your bonus skills:

Hands-on experience with BI tools (Superset, Tableau) and basic SQL/Python/Notebooks for analysis
Understanding of APIs and streaming (REST/gRPC, Kafka); familiarity with feature stores, model registries (e.g., MLflow), and orchestration tools (Airflow)
Exposure to LLMs (prompt design, evaluation, RAG), vector databases, and observability (monitoring drift, bias, and safety)

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support to one of our hubs — Mexico, Cyprus, Serbia, or Georgia — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave

Business Analyst Junior [AI Platforms]