Role: Change Management Specialist\nPosition Type: Permanent\nLocation: Remote\nSummary: The Change Management Specialist will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank. This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world. As a ServiceNow expert, this specialist will work closely with deployment engineers during the planning, execution, and closure phases of hundreds of change requests The ideal candidate is very detail‑oriented, organized, and comfortable working with wide variety of stakeholders in a large enterprise and is familiar with IT infrastructure specifically with network infrastructure technology such as Ethernet switches, WLAN, structured cabling, communications closets, power and racks. Primary duties include: support engineers with submitting changes in Service Now, tracking changes, securing approvals, follow-up, monitor SLA, report risks, attend CAB calls, organize/change calls, monitor JIRA updates, update project documentation and equipment shipments. Competencies include organization, communication, client-facing skills, ability to work under pressure, multitasking, time management. Requirements: Proven work experience in supporting a large enterprise with ServiceNow, managing service requests, incidents, or change requests following ITIL-aligned processes; Bachelor’s Degree in appropriate field; experience with project management software tools preferred. Interested candidates may share their updated resumes to bhargavi.chegireddy@neweratech.com / usharani.ketha@neweratech.com