Company:

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies.

We are growing rapidly and looking for talented, high-impact professionals to join our team!

Role:

The Solutions Analyst is a customer-facing, consultative role responsible for translating business needs into scalable, well-designed solutions, and then bringing them to life. This role sits at the intersection of process analysis, technology and public sector delivery, collaborating closely with project managers and customer subject matter experts to ensure delivered projects delight customer stakeholders and their constituents.

This role operates in a fully remote environment with planned travel to customer locations, industry events, and company gatherings.

Being a SimpliGov Solutions Analyst requires the combination of strong interpersonal skills with technical and analytical capabilities to deliver successful SaaS implementations across multiple concurrent projects. The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple engagements, and brings a strong mix of analytical skills, technical acumen, and client interaction abilities.

Responsibilities include:

Engage customers using a consultative approach to understand business processes and objectives
Lead customer needs gathering through active listening and stakeholder collaboration
Translate customer needs into system designs and configured solutions
Configure workflows, forms, integrations, notifications, and reporting within the platform
Design and support integrations using RESTful APIs and third-party systems
Create PowerBI dashboards aligned to customer reporting needs
Ensure high-quality user experience through thoughtful UX configuration
Manage multiple projects and priorities simultaneously with attention to detail
Communicate clearly with both technical and non-technical stakeholders
Troubleshoot solution issues across systems and environments
Contribute to documentation, best practices, and continuous improvement

Required Qualifications:

4+ years SaaS or implementation analyst experience
Exceptional attention to detail and emotional intelligence
Clear and concise written and verbal communication
Proven ability to manage multiple customers and projects concurrently
Ownership mindset and accountability
Creative problem-solving and adaptability
Demonstrated experience in application configuration and workflow design
Familiarity with Agile, Waterfall, and Hybrid delivery models
Awareness of user experience (UX) design/configuration principles
Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations

What We Offer:

Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)
Company-sponsored life, short-term, and long-term disability insurance
11 Paid holidays
Flexible paid time off policy
401k plan with 4% employer match
Monthly stipends for home office expenses
Monthly wellness stipends
Mission-driven company focused on transforming government services for the better
Collaborative and inclusive team environment
Competitive compensation and benefits
Opportunities to work on impactful, meaningful projects with public sector clients

Legal Disclaimers:

SimpliGov does not currently sponsor applicants for work visas.

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

Professional Services Solutions Analyst