Description

D-ploy is a company specialized in IT and engineering solutions operating internationally. We take pride in delivering innovative and high-quality services to numerous industry-leading clients. Through strong relationships and trusted partnerships within the IT community, we optimize our clients’ productivity and contribute to their business success and value.

We are currently looking for a committed, flexible, and solutions-oriented professional to join us as an IT Onsite Support Engineer in Beijing. If you want to be part of a dynamic and international organization, we would love to hear from you!

Responsibilities

Provide first- and second-level support to internal users.
Analyze, prioritize, and resolve incidents and service requests.
Log and manage tickets in the incident system following ITIL-based processes.
Install, configure, and maintain workplace equipment (hardware and software) as well as mobile devices and peripherals.
Perform standard software installations, updates, and patching of business applications.
Document processes, prepare reports, and create knowledge base articles.
Collaborate with product teams, development, and other business departments.

Requirements

Education in IT or a comparable qualification.
2–3 years of experience in IT support, service desk, or similar roles.
Strong knowledge for analyzing and resolving user and system issues.
Structured, solutions-oriented, and autonomous working style.
Strong technical and organizational skills.
Service-minded, professional, and friendly attitude towards users.
Ability to communicate clearly and effectively with customers and colleagues.
Ability to manage multiple tasks in parallel and prioritize in a customer-focused manner.
Team player with experience working in international and multicultural environments.
Fluent Mandarin and a good command of English, both spoken and written.
Availability to work on site at the assigned location.
A valid criminal record certificate (not older than 3 months) is required.

Benefits

Broad range of activities, tasks, and projects
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits

Is IT in your DNA?