Job Title: Logistics Coordinator

Responsibilities of a Logistics Coordinator/Dispatcher:

• Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s)
• Provide Drivers with appropriate information to allow for a seamless delivery transaction
• Routing multiple routes in a timely fashion
• Ensuring emails and customer phone calls are responded to in a timely manner
• Monitor current schedule of delivery agents to ensure workload balance
• Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions
• Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution
• Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed
• Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc.
• Handle high phone call and email volume
• Function in a fast-paced environment while managing a variety of moving parts
• Work within the appropriate level of independence, but serving as a team player

Key skills & Experience of a Logistics Coordinator:

• Ability to communicate effectively with a wide array of people
• Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person
• Excellent verbal and written communication skills is a must
• Must be proficient with Excel, Word, and Microsoft Office
• Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way
• Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture
• Ensure quality service experience, with empathy to de-escalate difficult situations
• Experience of working in a similar environment desirable. Have a passion for process improvement and personal development
• General analytical and problem-solving interest and skills
• Ability to understand when issues or queries need to be escalated and take appropriate course of action
• Proactive and focused on continuous improvement