Sword Health is seeking a growth-oriented CSM with an essential NHS background. You will manage the end-to-end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion.

What You Bring

NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential. Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets). Data Fluency: You’re a pro at using Excel/Google Sheets to tell a compelling story through metrics. Startup Grit: You’re adaptable, highly organized, and bring a "no-ego" approach to a fast-paced environment.

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

What you’ll be doing

Lifecycle Management: Lead implementation and post-sale experiences for a diverse portfolio, prioritizing NHS accounts. Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets. Project Oversight: Navigate NHS-specific compliance and procurement frameworks to ensure seamless project delivery. Data-Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and "storytell" product value. Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries.

What you need to have

Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles). Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred). Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health. Communication: Exceptional presentation and "constructive push-back" skills to align client expectations. Mindset: Highly organized, collaborative, "no-ego" approach, and a bias toward action in fast-paced environments.

GBP 42,879 - 67,381 a year