Senior Manager, Expert Insights - ECS

The Senior Manager, Expert Insights is a pivotal, high-impact leadership role responsible for aggressively securing and expanding call volume within our customer base and driving operational excellence. Reporting to the Director, Expert Insights, you will be accountable for coaching and developing a high-performing team to meet ambitious performance goals and increase customer engagement. Success in this role requires a strategic mindset, strong decision-making skills to navigate complex internal and external challenges, and the ability to forge robust cross-functional partnerships to execute strategic initiatives that propel the business forward.