The Director of Operations will be responsible for leading and scaling three critical functions: Implementations, Customer Support, and Partners Enablement & Support. This is a highly strategic and operational leadership role. You will ensure customers go live successfully, achieve value quickly, and receive world-class ongoing support, while building scalable processes and a high-performance team. What We’re Looking For Experience: 10+ years of experience implementing enterprise software solutions. 5+ years leading and scaling teams (implementation, consulting, or operations). Strong background in top-tier consulting firms (Big 4 or similar), implementing complex software solutions. Direct experience with FP&A platforms is mandatory (e.g., Anaplan, Adaptive, Pigment, Workday FP&A, etc.). Experience working with Office of the CFO stakeholders. Skills & Competencies: Strong operational mindset with structured thinking. Ability to scale processes without losing quality. Experience leading customer-facing teams with revenue impact. Excellent executive communication skills. Ability to operate in a fast-growing, Series B environment. Strong cross-functional leadership and influence. What Success Looks Like Reduced time-to-value for new customers. High implementation CSAT and on-time delivery. Scalable support organization with measurable SLAs. Strong partner ecosystem capable of independently delivering implementations. Clear operational dashboards and predictable execution. Why Join Abacum Lead a mission-critical function at a fast-growing, well-funded company shaping the future of Business Planning. High ownership role with clear impact on retention, growth, and product direction. Work with a global, high-talent team across New York, London, and Barcelona. Excellent product, ready to scale. High ownership and leadership impact. Direct exposure to executive leadership. Opportunity to build and scale core operations functions. Competitive compensation and equity.