What We’re Looking For:

• Minimum 5 years in a Customer Success, Account Management, or similar role, ideally in fintech, payments, SaaS, or B2B tech.
• Proven track record managing high-value or enterprise accounts across the Asian region.
• Strong commercial mindset with experience negotiating contracts and optimising merchant outcomes.
• Excellent communication and stakeholder management skills.
• Technically confident with a solid understanding of APIs, payment systems, onboarding flows, and dashboards.
• Hands-on experience using HubSpot.
• Strong understanding of blockchain technology, crypto payments, wallets, and compliance frameworks.
• Strategic mindset with a hands-on approach to problem-solving.
• Able to work autonomously and thrive in a high-performance, fast-paced environment.
• Willingness to travel within Asia and beyond as needed.
• Fluency in English and Mandarin is required.