Croatian Travel Agent - Athens

Are you a fluent Croatian speaker?

Become a key player in delivering outstanding support to our world-class accommodation partners in Greece!

Responsibilities:

• Answer incoming communications from customers 

• Conduct research to provide answers for customers to resolve their issues

• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.

• Provide accurate, valid, and complete information by using the right tools, methods, and processes. 

• Ensure a high level of partner service and a positive partner experience 

• Near-native or native level of Croatian language with strong English language skills.

• Experience in customer support or service industry would be a plus.

• Confident and engaging phone manner, with the ability to handle inbound and outbound calls.

• Strong organizational skills.

• Goal-driven, self-motivated, and proactive in achieving personal and team objectives.

• This role can be on-site or remote, depending on discussion.

• Eligible to work and live in Greece (EU citizenship/passport or valid work permit for Greece)

• Competitive entry-level salary

• 14 salaries per year

• €50/month in meal vouchers + Monthly performance bonuses

• 8 month contract

• Relocation support (flight ticket to Athens, 2 weeks of accommodation)

• Private medical insurance

• 25 days annual leave per year