What will you do? You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers; Support existing during trials/proof of concepts (POC) of the platform; Identifying existing customer pain points and challenges during trials/POCs of additional products, while also defining their goals and influencing their requirements; Be the technical point of contact for any support queries during the renewal and expansion cycle; Assist with customer security assessments, RFPs, and business cases as required; Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them