Staff Architect, you will be an integral member of the Business Systems team within Servicing. You’ll collaborate with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions that solve business problems and transform the way our Service Agents thrive. Lead high-impact projects from inception to completion, ensuring alignment with company goals and measurable results. Serve as the technical lead for a team of system leads, shaping technical strategy for platform improvements and project execution. Own and optimize Salesforce as the primary CRM, ensure it meets business needs across Servicing, Operations, Compliance, and Customer Success. Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation. Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2). Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions. Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes. Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations. Develop metrics for system observability, availability, and performance. Monitor system performance, troubleshoot issues, and drive continuous improvements. Provide training and documentation to ensure strong adoption and effective use of business systems.

Staff Salesforce Architect (Agent and Channel Experience)