QA Specialist

Role Overview\n\nThis role will become part of our integrated global web development team supporting aecom.com. This role is responsible for ensuring quality across all digital deliverables, managing part-time resources during testing phases, and enforcing testing standards for both current site maintenance and the future redevelopment. This role is also expected to work closely with full-stack developers, UI/UX engineers, and content teams to maintain high performance, accessibility, and compliance standards.\n\nKey Responsibilities & Duties\n* Define and maintain QA processes for web content updates, small feature releases, and major deployments.\n* Manage and delegate tasks to part-time resources during testing phase, ensuring workload balance and adherence to timelines.\n* Act as the escalation point for critical defects and production issues.\n* Develop test plans, cases, and scripts for functional, regression, and accessibility testing.\n* Oversee cross-browser, cross-device testing to guarantee responsive behaviour and performance.\n* Validate compliance with brand guidelines, governance standards, and WCAG accessibility requirements.\n* Partner with developers, UX engineers, and content teams to integrate QA early in the workflow.\n* Reviewing screen recordings (i.e. from Clarity) and providing clear defect reports and actionable feedback to stakeholders within the integrated web development team (i.e. UI/UX engineer).\n* Participate in sprint planning and release readiness reviews.\n* Identify opportunities for test automation to improve efficiency and coverage.\n* Maintain QA documentation and ensure version control for test artefacts.\n* Identify and analyze complex issues and recommend solutions or alternatives.\n* Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.\n* Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning. \n* Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.\n* Ensure team compliance to and delivery of service level agreements, policies and procedures as agreed with the Manager.