The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As an Enhanced Due Diligence (“EDD”) Analyst, you will be responsible for performing due diligence on retail high risk customers. You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers. You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps.

What you’ll be doing (ie. job duties):

Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on EDD/KYC, compliance, or regulatory matters.
Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
Document investigations in appropriate channels and in written narratives as necessary
Incorporate feedback from Quality Assurance Team
Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations
Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts

What we look for in you (ie. job requirements):

Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
Strong interpersonal, analytical, and communication (verbal and written) skills
Experience working with Google Sheet, Google Doc, Excel, Word
Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
Ready to support in 24*7 environment
Organized with a High level of attention to detail

Nice to haves:

Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
Experience in project management, analytics, or vendor management
Advanced degree in business, finance, or customer experience (CX)
Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
Experience collaborating with external outsource business partners

Please note that this role is expected to report onsite in our Luxembourg workspace

Position ID: P76278

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