BPO Senior Operations Manager (BGC Taguig) | Onsite - TASQ Staffing Solutions | Career Page

BPO Senior Operations Manager (BGC Taguig) | Onsite

Taguig, Metro Manila, Philippines

Job Openings BPO Senior Operations Manager (BGC Taguig) | Onsite

Responsibilities:

Managing client relationship ensures high level of client satisfaction
Overall Engagement Accountability (Delivery Management) meets or exceeds contractual Service Level Agreements (SLA) consistently
Strategic Leadership for the Engagement develops, executes and evaluates short-, medium- and long-term strategies and achieve goals
Commercial Discussions/ Growth Opportunities drives business expansion or additional business growth
Benchmarking/Transformation/Industry Best Practices drives and promotes innovation and continuous improvement to realize significant value-add to the business (e.g. cost reduction, efficiency improvement, increasing revenue, improving quality and customer satisfaction)
Drives Employee Engagement leads from the front, provides regular coaching, skip level meetings and focus group discussions, plans and implements employee engagement programs to achieve high level of employee satisfaction
Drives Training & Development works with Learning & Development to formulate and execute succession planning and structured employee development program

Requirements:

Bachelor's Degree preferably.
5 years of relevant experience, managerial level
Must be willing to work in shifting schedules for onsite work in BGC Taguig (mainly graveyard/nightshift)
Strong team player with service-oriented attitude and customer focus.
Excellent Stakeholder Management - must be confident and comfortable dealing with middle to top management.
Self-starter, and can drive closure of activities even with minimum level of support.
Organized and has keen attention to details. Excellent communication and presentation skills. Must be comfortable with changing requirements and priorities.
Must be able to work well in a high-pressure environment. Must be flexible and willing to work in varying shifts, night shift included. Experience must be results and service-oriented, and ability to move forward without complete information.
Trained / Certified Green Belt an advantage
Strong adaptability to work in a multi-cultural environment.