Role Overview: We are looking for an Operations Lead who will provide hands-on support across executive, creative, and operational functions within a fast-paced team. You’ll manage day-to-day admin tasks while also supporting design and tech teams with document preparation and asset management.

Key Responsibilities: Design Delivery

• Assist Tech Lead and Senior Designer with (graphic) design tasks including document generation using Adobe Suite & Microsoft Office, and asset filing.

• Source and coordinate branded merchandise for clients in collaboration with the Senior Designer:

• Communicate with Chinese suppliers (written and verbal Mandarin)

• Manage orders, shipment tracking, and quality control, including maintaining inventory records, lead times, and cost tracking

• Identify and resolve logistics issues proactively

Operational Support

• Supporting Tech Lead to build out and improve AI-assisted workflows

• Update and maintain CRM data and records on Monday.com

• Desktop research encompassing media, events, conferences, and key contacts

• Manage speaker bureau communications, onboarding, and awards tracking/submissions

• General administration including:

• Schedule and manage social content (LinkedIn, Instagram)

• Event & travel coordination support

• Provide ad hoc support as needs evolve within the team

Required Skills and Qualifications:

• Highly organized with strong follow-through and attention to detail as it relates to design & implementing style guides

• Language:

• English: Fluent, clear and professional written & spoken

• Mandarin: Working written & spoken

• Hands-on experience using AI tools (e.g., ChatGPT or similar) in a work setting

• Proficient in common digital tools such as Adobe Suite, Microsoft Office, Monday.com, Slack, Zoom, Dropbox, and Typeform

• Proactive and able to anticipate needs without close supervision

• Comfortable working in a fast-paced, evolving environment

Ideal to have:

• Design qualifications and an eye for beauty
• Experience with Chinese e-commerce platforms (e.g., Taobao)
• Exposure to startup or fast-growth environments
• Background in freight forwarding or international logistics

Work Arrangement & Expectations:

This is a remote role that is set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core AEST business hours (approx. 9 AM - 5 PM, Monday to Friday)
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)