Description

Position: Mortgage Loan Processing & Broker Assistant

Salary: PHP 65,000 to PHP 80,000 (depending on experience and skills)

Working Hours & Conditions: Monday to Friday, 10:00 AM to 6:00 PM / 11:00 AM to 7:00 PM NZT

ROLE OVERVIEW

Are you a detail-oriented professional with a passion for the lending industry? We are looking for a reliable Mortgage Loan Processor & Broker Assistant to join our growing advisory team.

In this hands-on, process-driven role, you will be the engine behind our loan applications. You’ll manage the end-to-end loan lifecycle—from initial documentation to settlement—ensuring a seamless experience for our clients and lenders. This is a perfect fit for an intermediate professional who thrives in a fast-paced, high-compliance environment and wants to add immediate value to an expanding business.

DUTIES AND RESPONSIBILITIES:

• Comprehensive Loan Lifecycle Management

• Application Lodgment: Package and submit "Right First Time" loan applications via ApplyOnline or Lendi, ensuring all lender-specific checklists are met.

• Pipeline Tracking: Proactively manage the loan pipeline from initial enquiry through to unconditional approval and settlement, ensuring no milestones are missed.

• Condition Clearing: Take ownership of "More Info" requests from credit assessors, liaising with clients to gather additional data and resolve queries swiftly.

• Valuations & Pricing: Order property valuations and request interest rate discounts (pricing requests) to ensure the best client outcomes.

• Compliance & Quality Assurance

• NCCP Adherence: Ensure all files meet Responsible Lending guidelines and internal compliance standards (e.g., Fact Finds, Credit Guide, and BID).

• Document Verification: Perform rigorous checks on PAYG slips, tax returns, and bank statements to verify income and expenses against lender credit policies.

• Data Integrity: Maintain "source of truth" accuracy within MyCRM, ensuring all client data is audit-ready and current.

• Stakeholder & Third-Party Liaison

• Lender Relations: Act as the professional bridge between the broker and lender credit departments to expedite file processing.

• Settlement Coordination: Work closely with solicitors, conveyancers, and outgoing banks to ensure a smooth property settlement and discharge process.

• Founder Partnership: Maintain daily syncs with the Principal Broker to prioritize urgent files and provide high-level updates on high-net-worth applications.

• Operations & Business Support

• SOP Maintenance: Follow and refine Standard Operating Procedures (SOPs) to improve the efficiency of the backend processing desk.

• Post-Settlement Care: Support the "client for life" workflow by managing post-settlement tasks, including thanking referrers and setting up future review reminders.

• Problem Solving: Identify process bottlenecks and implement digital tools or workflows to reduce the Time-to-Approval (TTA).

Requirements

Mandatory Criteria (Non-Negotiable)

• Experience: Minimum of 2+ years of dedicated experience in NZ mortgage loan processing or as a Broker Assistant.
• Software Mastery: Expert-level proficiency in MyCRM is strictly required.
• System Knowledge: Hands-on experience with NZ FSG (Financial Services Group) systems and workflows.
• Market Expertise: A deep understanding of the New Zealand mortgage lending landscape, including lender-specific documentation and workflows.
• Communication: Exceptional written and verbal English. You must be comfortable with phone-based discussions and direct, high-level collaboration with the founder.
• Environment: Proven ability to work independently and maintain high productivity in a 100% remote setup.

Preferred Skills (Nice to Have)

• Prior experience supporting a Registered Financial Adviser (RFA/FSP) in New Zealand.
• Strong familiarity with NZ compliance standards and recent financial advisory regulatory changes.
• A proactive mindset for identifying and implementing process improvements.