Customer Success Associate I

As a Customer Success Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.

What you get to do every day

• Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
• Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint
• Document thorough notes on every case to ensure important context, actions taken and next steps are properly captured
• Work cross-functionally with internal and external partners to solve customer issues
• Provide best in class customer service
• Work in a fast-paced environment
• Manage follow-ups with customers as required
• Support other areas of the organization when needed
• Manage performance to company set standards and adhere to a workforce management schedule

What you bring to the role

• 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
• Passion for serving customers
• Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders
• Ability to communicate with confidence, professionalism and empathy over the phone, live chat, and through email
• You remain composed in high-stress situations and convey empathy for our customers
• Meticulous attention to detail - rarely making typos and noticing discrepancies
• Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Where you will work

• Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays
• Standard Monday-Friday work schedule with no weekends or evenings
• This is a full time position 40 hours a week