Role Overview\n\nWe are looking for an Owner Relationship Specialist to join our team. In this role, you will be responsible for managing and strengthening relationships with property owners, ensuring their satisfaction, and maximizing the performance of our portfolio. This role requires strong communication, ownership, and the ability to coordinate across multiple teams.\n\nKey Responsibilities\n\n* Build, manage, and maintain strong relationships with property owners\n* Serve as the primary point of contact for all owner communications\n* Proactively address owner concerns, questions, and escalations\n* Ensure high levels of owner satisfaction and retention\n* Monitor property performance (occupancy, revenue, guest feedback) and share insights with owners\n* Prepare and present regular performance reports to owners\n* Identify opportunities to improve property performance and profitability\n* Coordinate with internal teams (operations, housekeeping, maintenance, sales, finance) to resolve issues efficiently\n* Follow up on maintenance, operational, or service-related issues affecting owner satisfaction\n* Support onboarding of new properties and ensure a smooth integration process\n* Review and ensure compliance with owner agreements and company standards\n* Assist in negotiating terms, renewals, and updates to owner agreements when needed\n* Track and manage owner requests, ensuring timely resolution\n* Support billing-related questions and coordinate with finance when necessary\n* Identify risks in owner relationships and proactively implement solutions\n* Contribute to improving internal processes related to owner management\n* Maintain accurate records of all owner communications and updates in internal systems