Call Center Team Lead - Sales Cebu - TASQ Staffing Solutions | Career Page

Call Center Team Lead - Sales Cebu

Cebu City, Cebu, Philippines

Job Openings Call Center Team Lead - Sales Cebu

TASQ is looking for a sales team leader in Cebu.

The prescreening interview will be done over the phone. Resumes must be detailed with achievements and/or tasks per job.
Upon

regularization:

10 VL, 10 SL

HMO Health Insurance avail on the 4th month (employee + 1 Free Dependent)

BPO Team Lead with at least 2 years of team lead experience in any sales LOB.

Work setup: onsite, no fixed schedule
Sales

Team Leader - Customer Care Department/Call Center

Effectively manage a team of customer sales associates according to Holiday Factory guidelines while meeting or exceeding sales goals.

Responsibilities:

Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Work closely with the team in achieving goals and targets.
Conducts coaching and constant motivation to deliver targets.
Hosting 1-on-1s and team meetings.
Keeping up to date with business development and new product lines.
Manage day-to-day line activities, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota.
Ensure training and development plans are maintained for all team members.
Manage the fair and consistent application of performance management and disciplinary measures as necessary.
Support the Director of Customer Care to deliver business targets and objectives and create a performance-oriented culture.

Requirements:

Minimum of 2 years' experience within a contact center environment as a Sales Team Leader
Provides excellent sales drive and possess professional sales techniques
Excellent leadership, coaching, people management, and development, excellent communication skills
Ability to deal with demanding customers and escalations
Has a critical thinking during challenging situations
Exercises creative thinking and thinks outside the box
Excellent in multitasking
Excellent time management skills
Good written and verbal communications.