Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. In this SRE role, you will focus on the foundational work required to modernize our application deployments. The immediate priority is not deep application code integration, but rather tackling technical debt and enhancing our legacy Linux-based systems. This requires strong Linux system administration and problem-solving skills to ensure stability during our transition to cloud-native workflows. The software development portion of this role is centered on creating internal tools to improve system management, automate operational tasks, and build out our observability stack. Your success in this area is critical for establishing meaningful SLIs and achieving our reliability targets.