Property Manager Support (AU Residential Real Estate – NSW)\n---------------------------------------------------------------\n\nRemote | Full-Time | Work From Home | Australian Real Estate Experience Required\n\nAU Residential Real Estate (NSW) experience is mandatory\nCertificate IV in Real Estate Practice (CPP40000) – preferred\n\n### About the Role\n\nOutsourcedIn is partnering with a leading Sydney-based property management agency to hire an experienced Property Manager Support professional to join their growing remote team.\n\nThis is a fully remote, home-based role supporting a NSW residential portfolio. There is no fieldwork involved — on-the-ground staff handle inspections and site visits. Your focus will be on end-to-end property management support, tenant and landlord communication, compliance, and administrative coordination.\n\n### Key Responsibilities\n\n#### Tenant & Landlord Support\n\n* Handle tenant and landlord enquiries via phone and email\n\n* Manage rental applications, lease preparation, and renewals\n\n* Process maintenance requests and coordinate with trades and service providers\n\n* Monitor rental payments, arrears, and issue rent reminders\n\n* Maintain accurate tenant and owner records in property management systems\n\n#### Leasing & Marketing Support\n\n* Create and manage property listings on platforms such as realestate.com.au and Domain\n\n* Assist with advertising, photography coordination, and listing updates\n\n* Respond to rental enquiries and support inspection scheduling\n\n* Prepare and maintain listing and marketing materials\n\n#### Administrative & Financial Support\n\n* Manage inboxes and calendars for the property management team\n\n* Prepare documentation, reports, and condition reports\n\n* Track key dates including lease expiries, inspections, and renewals\n\n* Assist with arrears tracking, invoice processing, and payment reconciliation\n\n#### Compliance & Reporting\n\n* Ensure documentation complies with NSW tenancy legislation\n\n* Monitor compliance requirements (smoke alarms, insurance, pool certificates, etc.)\n\n* Generate reports on arrears, renewals, maintenance, and inspections\n\n### About You\n\n* Minimum 2-3 years experience in Australian residential property management (NSW)\n* Strong working knowledge of NSW tenancy laws and processes\n* Experience using property management CRMs such as PropertyMe, Property Tree, or Console Cloud (preferred)\n* Excellent written and verbal communication skills\n* Highly organised, detail-oriented, and proactive\n* Comfortable working independently in a fully remote environment\n\n### Why Join This Role\n\n* 100% work-from-home (no weekends, no fieldwork)\n* Supportive and structured team with local field staff\n* Exposure to a well-managed Sydney residential portfolio\n* Ongoing training, development, and long-term growth opportunities\n* Competitive package based on experience