We’re a globally distributed team building a secure, standards-based identity platform used by governments, digital banks, and regulated industries. Our API-first approach enables organizations to implement OAuth 2.0 and OpenID. Our platform is trusted by governments, financial institutions, and enterprises around the world to secure APIs and protect digital identities at scale. As champions of modern identity standards, we enable developers and architects to build secure and interoperable services with ease.

We’re hiring a Developer Support Engineer to provide world-class technical support to enterprise customers integrating our platform. You’ll work closely with developers, SREs, and our internal engineering team to troubleshoot complex issues, optimize integration flows, and ensure customer success.

What You’ll Do

This is a hands-on, deeply technical, customer-facing role. You will:

Own and resolve complex technical support cases for enterprise customers while meeting strict SLAs and response targets.
Troubleshoot and reproduce issues across APIs, distributed systems, and cloud environments.
Analyze logs, metrics, and traces using tools like Google Cloud Platform, BigQuery, and Grafana.
Debug API integrations by inspecting HTTP requests/responses, authentication flows, and payloads.
Collaborate with SRE and Engineering teams to identify root causes and drive production fixes.
Guide developers on implementing secure authentication using OAuth 2.0 and OpenID Connect.
Support incident response for high-severity issues, including on-call participation when required.
Contribute to internal tooling, automation, and support workflows (e.g., ticketing, alerting, diagnostics).
Create technical case studies and improve documentation to reduce future support load.

What We’re Looking For:

Core Technical Skills

Strong understanding of REST APIs, HTTP protocols, and distributed system architecture
Hands-on experience with cloud platforms (preferably Google Cloud Platform)
Experience working with data and logs using BigQuery, SQL, or similar tools
Familiarity with monitoring and observability tools such as Grafana
Experience with ticketing/support platforms like Zendesk or similar

Identity & Security

Solid understanding of authentication and authorization standards:
- OAuth 2.0
- OpenID Connect
Familiarity with API security best practices, token-based authentication, and access control models

Debugging & Development

Proven experience debugging API integrations and analyzing logs, metrics, and system behavior
Ability to read/write code in at least one language (Python, JavaScript, Java, or Go)
Experience using tools like Postman, curl, or similar for API testing

Support & Communication

Experience supporting developers, enterprise customers, or working in a developer support / SRE / platform support role
Strong communication skills with the ability to explain complex technical concepts clearly
Ability to work independently in a distributed, cross-functional, and global team

Nice to Have

Experience with Kubernetes, Docker, or cloud-native deployments
Familiarity with CI/CD pipelines and infrastructure-as-code (Terraform, etc.)
Exposure to identity platforms, IAM systems, or API gateways
Experience working with multilingual customers (e.g., English & Japanese support environments)

Why Join Us

Work on real-world identity, authentication, and API security challenges at scale
Collaborate closely with Engineering, SRE, and Product teams
High-impact role with visibility across customers and internal teams
Opportunity to shape support tooling, processes, and documentation
Competitive compensation and flexibility in a global environment

Developer Support Engineer – Premier Support