Customer Service Representative Italian Market\nLocation: Lisbon, Portugal\n\nStart Date: 05/01/2026\n\nRole Overview\nJoin an international hospitality brand specializing in modern, comfortable hotels that offer guests high-quality service and competitive prices. As part of the Italian-speaking customer service team based in Lisbon, you'll ensure guests receive excellent support and a smooth reservation experience.\n\nKey Responsibilities\nManage inbound phone and email contacts from Italian-speaking customers.\nProvide hotel information, pricing details, and assist with reservations and payments.\nResolve inquiries about loyalty programs and customer accounts.\nUtilize reservation systems efficiently to match customer needs.\nConvert calls into confirmed bookings through effective communication and sales techniques.\nCollaborate with colleagues to maintain high performance standards and customer satisfaction.\nTraining Program\nDuration: ~7 working days, 8hours/day, in English.\nContent: System tools, reservation process, customer communication, and product knowledge.\nCompensation: 185.60per week (paid upon successful completion).\nContract signing occurs at the end of training or on the following workday.\nWorking Conditions\nWorkplace: Modern office in central Lisbon (near Intercampus Metro and Train Station).\nSchedule: 40hours per week (8hours/day + 1hour lunch break). Rotational shifts, Monday Sunday.\nWeekdays: 08:00-20:00\nWeekends: 08:00-18:00\nTrial Period: 1month after contract signature.\nHolidays: Up to 22days per year according to Portuguese labor law.\nCompensation (With Apartment):\n\nTotal Gross Monthly Salary:1040.66\n\nCompensation (With Apartment):\n\nTotal Gross Monthly Salary:1366.55\nIncludes: \n \nBase salary and statutory allowances (holiday + Christmas). \nTax-free meal allowance paid via card (7/day). \nApartment benefit-in-kind (200/month). \nPrivate health insurance from day1 of employment.