German Speaking Service Desk Agent

Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.

Participating in on-call duty.

Creating, categorizing, resolving, and documenting tickets.

Serving as a liaison with system specialists and other departments.

Controlling, monitoring, and delegating tickets based on SLAs.

Documenting solution descriptions and maintaining the knowledge database.

Providing training for new team members.

Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.

Handling major incidents and communicating updates to management and departments.

Conducting remote troubleshooting for end users.

Completed training as an IT specialist or relevant professional experience

Strong focus on customer service and satisfaction

Proficient language skills in Hungarian, German, and English

Solid understanding of current PC architectures, hardware, and software technologies

Experience with Active Directory

Familiarity with remote desktop tools

Quality-driven and solution-focused approach to work

Able to collaborate effectively in a team, possess strong communication skills, and demonstrate resilience

Exceptional customer service orientation - ideally with experience in retail

Assume a significant and demanding position that offers high visibility

Acquire knowledge about the defense and automotive sectors

Take advantage of numerous professional training opportunities and events

Experience our flexible international work setting, with an official office located in Budapest and the possibility of working up to 100% remotely