BPO Workforce Team Leader (Alabang) | Onsite - TASQ Staffing Solutions | Career Page

BPO Workforce Team Leader (Alabang) | Onsite

Muntinlupa City, Metro Manila, Philippines

Job Openings BPO Workforce Team Leader (Alabang) | Onsite

Benefits:

Key Qualifications:

Education and Other Requirements:

Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
Bachelor's degree in any course
A minimum of 2 years in a leadership role. Must already have experience in a team leader role.
Willingness to work in rotational shifts

General Knowledge & Skills:

Demonstrates understanding of end-to-end real-time monitoring, forecasting, scheduling, and capacity planning
Technical functional knowledge—adept in adapting to changes in tools and processes—including ASPECT tool, IEX, Genesys, SAP, and Oracle.
Experience in managing teams
Able to coach, mentor, motivate and interact with people

Job Responsibilities:

Ensure that workforce is staffed optimally by creating forecast and staffing models
Monitor request queues on a real-time basis and ensure adherence to the planned and prepared schedules based on volume forecast
Monitor SLAs and initiate contingency plans
Makes data-supported recommendations
Builds effective working relationships with internal and external clients/customers

Description