Collections Team Lead | Shifting Sched | Onsite | Quezon City - TASQ Staffing Solutions | Career Page

Collections Team Lead | Shifting Sched | Onsite | Quezon City

Quezon City, Metro Manila, Philippines

Job Openings Collections Team Lead | Shifting Sched | Onsite | Quezon City

About the job Collections Team Lead | Shifting Sched | Onsite | Quezon City

Nature Of the Account: Travel Outbound CollectionsType of Support: VoiceWork Arrangement: 100% Onsite (EDSA, Quezon City)Shift Schedule: 24x7

Educational Requirement:

Finished at least 2 years in college without back subject/s

Work Experience:

Overall 2 years team lead experience, and 1 year collections supervisor background (Financial Banking/Telco/Healthcare, etc.)

Responsibilities:

Supervision & Mentoring: Leading, motivating, and providing ongoing support and guidance to team members.
Performance Monitoring: Tracking individual and team metrics (KPIs), conducting regular performance reviews, providing feedback, and implementing performance improvement plans when necessary.
Training & Development: Providing ongoing coaching and training on collection techniques, internal systems, and customer service skills to enhance team capabilities.
Workforce Management: Coordinating work assignments, managing schedules and leave requests, and ensuring appropriate staffing levels to meet operational demands.
Fostering a Positive Environment: Building a motivating and collaborative work culture that encourages teamwork and continuous improvement.

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