Senior Operations Manager - Property / Surveyor Industry

Role Overview\n\nOur client in the UK is seeking a Senior Operations Manager to oversee and streamline their operational functions. This role is ideal for a strategic, self-driven professional with a proven track record of managing teams, improving processes, and implementing systems that enhance efficiency across a growing business. You will be responsible for the day-to-day operations, while also developing and optimizing operational frameworks to support future growth.\n\nKey Responsibilities\n\n* Lead, mentor, and manage the operations team, including Operations Manager and Facilities staff, ensuring high performance and accountability.\n* Develop, implement, and maintain operational systems, policies, and standard operating procedures (SOPs) to enhance efficiency, consistency, and scalability.\n* Monitor, measure, and improve operational performance using KPIs, workflow analysis, and continuous improvement initiatives.\n* Oversee facilities, property management, and maintenance operations, ensuring compliance, cost control, and timely execution.\n* Collaborate with senior leadership to align operational strategies with business objectives.\n* Manage external vendors, contractors, and service providers, negotiating contracts and ensuring SLAs are met.\n* Lead special projects to drive business transformation and operational improvements.\n* Ensure robust health, safety, and compliance standards across all operations.\n* Prepare reports, presentations, and operational insights for leadership and stakeholders.\n* Act as a key liaison between teams, clients, and external partners to ensure smooth operations and exceptional service delivery.\n\nRequired Skills & Experience\n\n* 5–10 years of operational management experience, ideally in property, facilities, or surveyor-related industries.\n* Proven leadership experience with a history of managing multi-disciplinary teams.\n* Strong systems thinker with experience building SOPs, operational frameworks, and scalable processes.\n* Excellent project management, organizational, and time-management skills.\n* Ability to analyze operational data and metrics to drive decision-making and continuous improvement.\n* Strong communication and interpersonal skills; adept at managing internal teams and external stakeholders.\n* Self-starter with a proactive approach, able to work independently and drive results.\n* Experience managing budgets, contracts, and vendor relationships.\n* Proficient in Microsoft Office Suite and operational management tools (e.g., Trello, PayProp, or equivalent).\n* Knowledge of health and safety regulations and property compliance standards is desirable.\n\nEducation\n\n* Bachelor’s degree or equivalent experience in Business, Operations Management, Property, or related fields.\n* Additional certifications in Operations, Facilities Management, or Project Management are advantageous.\n\nPersonal Attributes\n\n* Strategic thinker with a hands-on approach.\n* Exceptional problem-solving and decision-making skills.\n* Ability to thrive in a fast-paced, dynamic environment.\n* Strong leadership presence and credibility to influence teams and stakeholders.\n* Resilient, adaptable, and results-oriented mindset.