Virtual Administrative Assistant

Role Overview

This is a full-time remote position (40 hours per week) providing comprehensive administrative and

executive support to a busy outpatient mental health practice. The successful candidate will

function as the clinic's front-line operational hub — managing communications, coordinating

schedules, and supporting growth initiatives.

The ideal candidate is independent, reliable, and motivated to build a long-term career within a

mission-driven healthcare organization.

Key Responsibilities

Patient Communication and Front-Desk Functions

● Answer incoming phone calls and respond to emails promptly

● Provide clear, respectful information to current and prospective patients

● Ensure no calls or inquiries go unanswered

● Maintain confidentiality and professionalism in all interactions

Scheduling and Care Coordination

● Schedule, reschedule, and confirm appointments

● Maintain accurate provider calendars

● Coordinate patient intake processes

● Help optimize scheduling efficiency to reduce gaps and wait times

Insurance and Administrative Support

● Assist with insurance paneling processes (preferred skill)

● Support verification and administrative documentation tasks

● Maintain organized digital records

Community Outreach Support

● Conduct outreach to hospitals, agencies, and referral partners

● Help maintain relationships that support patient referrals

● Assist with tracking outreach activities

Executive and Operational Support

● Identify workflow gaps and proactively suggest improvements

● Support administrative projects as the clinic expands

● Assist leadership with day-to-day operational needs

Candidate Profile

• Highly independent and able to work without constant supervision
• Empathetic, patient, and respectful with diverse populations
• Strong verbal and written communication skills
• Organized and detail-oriented
• Comfortable handling sensitive healthcare information
• Reliable with strong time-management skills
• Interested in a long-term role with growth potential

Preferred (Not Required)

• Experience in healthcare administration or mental health settings
• Familiarity with insurance processes or paneling
• Prior virtual assistant or remote administrative experience

USD 1,000 - 1,800 per-month-salary

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