The Site Reliability Engineering team’s mission is to improve the reliability of Neo4j’s DBaaS product: Neo4j Aura. Operating at a global scale across all three major cloud providers, Aura runs hundreds of Kubernetes clusters and hosts thousands of Neo4j instances in production at any given time.

We’re reshaping what SRE means at Neo4j Aura—and we want you to be part of that journey.

Rather than firefighting or chasing alerts, we’re helping teams design for reliability from day one. That means building the tools, practices, and culture that embed SRE principles at the heart of how Aura operates. You’ll be joining a team focused on long-term resilience, engineering excellence, and meaningful collaboration with product teams.

The Role

• Automate for insight and scale: Build systems that make troubleshooting fast, safe, and scalable across thousands of Neo4j instances. From internal tools that surface clear insights to canaries that support safe rollouts, you’ll focus on automation that elevates reliability engineering.
• Treat operations as a software problem: Replace tribal knowledge and ad-hoc scripts with tools and systems that codify best practices—making operations predictable, scalable, and repeatable.
• Design for resilience, learn from failure: Own and evolve the tooling and processes behind incident response. From clear alerts to blameless reviews, you’ll help ensure teams respond with confidence and learn with clarity.
• Champion reliability as a product feature: Help teams define and act on SLIs and SLOs, turning reliability into a shared, data-driven priority across engineering.
• Create signals, not noise: Shape an observability stack that tells us what matters, when it matters—so we can detect issues early and resolve them quickly.