Customer Success Specialist - French Speaker

Are you excited by technology, passionate about helping customers, and eager to grow your career in a global e-commerce environment? Join our brand-new team as a Customer Success Specialist, where you´ll support clients in the construction equipment sector and play a key role in delivering an outstanding customer experience. This is your chance to combine your language skills, your knack for problem-solving, and your interest in heavy machineryall while building a long-term, future-proof career. What You´ll Do:  -------------------- * Be the friendly, knowledgeable voice our customers rely on across phone, email, chat, and other channels * Provide timely, accurate information and guidance on products, orders, and equipment * Troubleshoot equipment issues by gathering customer info and leveraging manuals, databases, and internal tools * Ensure every interaction is handled with professionalism, empathy, and a customer-first mindset * Log and track cases, ensuring accurate documentation and smooth customer journeys * Follow internal procedures to deliver consistent, high-quality service What Makes You a Great Fit: ------------------------------- * Fluent in French and English (spoken & written) * 1+ year experience in e-commerce, customer support, or a similar role * Strong communication, active listening, and relationship-building skills * Analytical mindset with excellent problem-solving abilities * Comfortable working with computers, ticketing tools, and digital platforms * A team player who can also work independently with great initiative * Willingness to work shift hours Monday- Friday + compensated bank holidays * Bonus: Knowledge of construction equipment or heavy machinery What You Get in Return:  ---------------------------- - Competitive salary + monthly performance bonuses - Comprehensive onboarding & paid training Access to continuous upskilling and certification paths  - Professional development programs to support your long-term career growth - Health & Wellbeing initiatives A benefits package designed for life balance and peace of mind: * Health & Life Insurance * Multisport card * Transport allowance * Bonuses for life events * Corporate discounts * Extra paid leave for education * Company events, and much more! Why You´ll Love Working With Us: ------------------------------------ You´ll be part of a supportive, international team that values your growth, invests in your development, and gives you the opportunity to build expertise in a fast-growing e-commerce industry. Your voice matters hereand so does your success. Ready to take the next step in your career? Apply now and grow with us!