Senior Transformation Manager

Full time

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

This role leads operational improvements and transformation program delivery - ensuring alignment with company strategy and the other corporate transformation initiatives, while fostering local adaptability where it delivers clear value. The role is pivotal in harmonizing historically autonomous country operations into a scalable, integrated platform - embedding global standards, shared processes, and performance frameworks while preserving flexibility where it delivers strategic local value.

What success looks like (first 12 months)

Established and agreed global roadmap, executed with measurable impact.
Service operational performance cadence embedded, driving improved accuracy and data quality improvements,
Operational improvements delivered
High adoption of global tools and processes with clear ROI tracked.
Community of transformation champions established across the regions.
Regular insights pack (dashboards, KPIs) driving ROI decisions per quarter.

As the Senior Transformation Manager, you will:

Operational Performance & Commercial Management framework
Champion a data-driven culture through insights, analytics, and KPI tracking
Own Services transformation roadmap in alignment with global priorities
Implement scalable life-cycle management processes, covering both pre-sales and post-sales.
Ensure regional adoption of global tools and processes while allowing strategic local flexibility.
Act as the coordination hub between regional leaders, the Value Creation Office, and BPO teams.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Senior Transformation Manager will have:

10+ years’ experience of transformation, strategy execution, and/or program management roles within Services organisations
Proven experience leading cross-functional initiatives in commercial and operational contexts.
Track record of success in implementing structured change at a global level.
Experience in Service Operations leadership roles in complex, transforming contexts.
Ex-consultant or strong global Programme Management background
Financial acumen: solid understanding of P&L, ROI modelling, and performance dashboards (operational and commercial)
Excellent communication, facilitation, and stakeholder engagement skills

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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Xcelerate 2030

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.