Quality Expert Reviewer – German\n====================================\n\nLocation: Dublin, Ireland\nIs Salary Visible: false\nPinned: false\n\nQuality Expert Reviewer – German\n====================================\n\nLocation: Dublin City Centre, Ireland\n\nWork Model: On‑Site (office‑based only)\n\nContract Type: Permanent\n\nStart Dates: Various\n\nWorking Hours: Full‑Time (40 hours/week)\n\nSchedule: Fully flexible, Monday–Sunday, 08:00–19:00\n\nSalary: €37,333 per annum\n\nImportant: Previous Content Moderator experience is mandatory for this role.\n\nRole Overview\n-----------------\n\nWe are currently seeking German‑speaking Quality Expert Reviewers to join a growing operations team in Dublin City Centre.\n\nThis role focuses on quality review and assurance of client workflows within Global Operations and Risk environments.\n\nThe position is fully on‑site and requires a strong understanding of online safety, policy interpretation, and quality standards.\n\nTraining\n------------\n\n* Duration: 4 weeks\n* Location: On‑site in Dublin\n* Paid training provided\n\nPlease note: No time‑off or holiday requests are permitted during the first 8 weeks, to allow for full training and onboarding.\n\nKey Responsibilities\n------------------------\n\nYou will support the quality review of multiple client workflows, including but not limited to:\n\n### 1. Content Moderation Quality Review\n\nContent may include the following areas (as defined by client policies):\n\n* Organizing or credibly threatening violence\n* Promotion of self‑harm\n* Theft, vandalism, fraud, poaching, or sale of restricted goods\n* Misrepresentation, impersonation, and privacy violations\n* Hate speech and bullying\n* Phishing, spam, and malware\n* Child exploitation\n* Nudity and pornography\n* Sexual solicitation\n* Other content types as mutually agreed\n\n### 2. ID Review & Authenticity / Access Flows\n\n* Reviewing identity‑related workflows\n* Ensuring authenticity and access compliance\n\n### 3. Escalations\n\n* Handling sensitive and high‑risk cases\n* Supporting Special Operations / Global Risk Operations (GRO)\n\n### Special Focus Areas\n\n* HERO: Viral and meme‑based content\n* DOI: Dangerous Organizations\n* High cultural and regional awareness of political and social contexts relevant to the supported market\n* Applying nuanced policy decisions in line with abuse standards and training materials\n\nRequired Experience & Qualifications\n----------------------------------------\n\n* Fluent German (spoken and written)\n* Previous Content Moderation experience (mandatory)\n* Strong understanding of policy‑driven environments\n* Ability to work with sensitive and potentially disturbing content\n* Eligible to work in Ireland\n\nBackground Checks\n---------------------\n\nEmployment is subject to successful completion of:\n\n* Right‑to‑Work verification\n* Criminal Record Check\n* Credit Check\n* Any additional role‑specific checks\n\nValues & Competencies We Look For\n-------------------------------------\n\n* Process Excellence – You strive for quality and continuous improvement\n* Collaboration – You work well as part of a team\n* Communication – Clear and confident written and verbal skills\n* Emotional Intelligence – Empathy, resilience, and professionalism\n* Open‑Mindedness – Willingness to consider different perspectives\n* Critical Thinking – Logical, policy‑based decision making\n* Solution Orientation – Proactive and forward‑thinking mindset\n* Entrepreneurship – Ownership, initiative, and self‑motivation\n\nWhat We Offer\n-----------------\n\n* Healthcare insurance\n* Death‑in‑service benefit\n* 20 days annual leave + 10 public holidays\n* 4% pension contribution\n* Performance bonus (non‑contractual, applicable to certain roles)