Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!\n\nWhat You'll Do\n* Analyze problems, solve the unsolvable, troubleshoot and formulate solutions to resolve customer issues with minimal supervision\n* Use your exceptional product knowledge to research and identify improvements for our pioneering platform\n* Take ownership of issues and drive them to resolution\n* Develop creative solutions to problems and prove them out in a lab environment\n* Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements\n* Participate in knowledge-sharing via documentation creation, training, and mentoring.\n* Operational management and gate point for new releases\n* Identify the potential pattern of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution\n* Help guide the customer through the process of familiarizing themselves with the Picus software\n* Work with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology’s responses to Picus Products\n* Regularly contribute to technical documentation