Payroll Services Manager
TheHiveCareersTheHiveCareers

Payroll Services Manager

Location: Kingston, Jamaica
Role Type: In-office

Role Overview:

The Payroll Service Manager is responsible for overseeing and ensuring the efficient operation of the Payroll Services and Insurance Accounts department, including managing cashiering functions. The role ensures accurate, timely, and compliant payroll processing while maintaining high standards of service and operational excellence.

Key Responsibilities

  • Manage and supervise Payroll Services and Insurance Accounts operations, ensuring accuracy, compliance, and timely delivery

  • Oversee cashiering services and related financial transactions to ensure operational efficiency and accountability

  • Implement and maintain robust processes, controls, and reporting systems to support departmental objectives

  • Lead, coach, and develop team members, ensuring high performance and adherence to service standards

  • Collaborate with internal stakeholders to resolve payroll and insurance-related issues promptly

  • Utilize computer-based systems and reporting tools to optimize workflows, data accuracy, and decision-making

  • Ensure compliance with Life Insurance accounting, financial reporting requirements, and regulatory standards

  • Prepare and present reports, analyses, and recommendations for management on operational performance and process improvements

Education & Experience

  • Bachelors Degree in Management Studies, Accounting, or related discipline from a recognized tertiary institution

  • FLMI designation

  • Minimum of five (5) years of managerial experience in payroll, insurance accounting, or related functions

Specialized Skills & Competencies

  • Strong knowledge of Life Insurance accounting principles and financial reporting requirements

  • Proficiency in PC productivity applications, including Word and Excel

  • Knowledge of computer-based systems and reporting/query tools supporting payroll and insurance operations

  • Excellent oral and written communication skills

  • Ability to manage people, performance, and multiple critical deadlines effectively

  • Detail-oriented, organized, and capable of working extended hours when required

Work Environment & Conditions

  • Normal office environment

  • Frequent critical deadlines requiring accuracy and timeliness

  • Occasional long hours outside of standard business hours