BPO CS - Center of Excellence Manager (weekends off) - Taguig - TASQ Staffing Solutions | Career Page

BPO CS - Center of Excellence Manager (weekends off) - Taguig

Taguig, Metro Manila, Philippines

Job Openings BPO CS - Center of Excellence Manager (weekends off) - Taguig

Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite

Benefits:

**
Responsibilities:**

Developing and executing operational strategies: Create and implement plans to enhance efficiency, quality, and overall performance within the Center of Excellence.
Team management: Supervise team members, provide guidance and support, and promote a collaborative work environment.
Performance monitoring: Track key performance indicators (KPIs) and develop strategies to drive performance improvements.
Stakeholder engagement: Work closely with various stakeholders to ensure alignment and achievement of shared objectives.
Process optimization: Identify opportunities for process improvements and implement effective solutions.

Requirements:

Minimum of 5 years of leadership experience managing customer service teams
At least 7 years of experience in the BPO industry
Proficient in Excel and PowerPoint
Bachelor's degree in any field
Experience in developing process frameworks for coaching, training, reporting, governance, and workforce management
Skilled in process improvement and creating process frameworks
Willing to work rotating shifts
Able to work onsite in BGC, Taguig
Available to start as soon as possible