Team Lead PHRN (McKinley West Taguig) | Hybrid - TASQ Staffing Solutions | Career Page

Team Lead PHRN (McKinley West Taguig) | Hybrid

Taguig, Metro Manila, Philippines

Job Openings Team Lead PHRN (McKinley West Taguig) | Hybrid

Work Setup: Amenable to work onsite during training (2-3 months), Hybrid work arrangement after training

Location: McKinley West, Taguig

Shift: Night Shift

Schedule: Weekends Off

Nature of Work: Voice

Duties and Responsibilities

Lead and mentor a team of PHRNs handling claims, eligibility, and healthcare inquiries.
Monitor key performance metrics (CSAT, NPS, AHT, FCR, Quality).
Conduct coaching sessions and performance evaluations.
Ensure compliance with SLAs, quality standards, and HIPAA policies.
Manage escalations and provide clinical support as needed.
Coordinate with Quality, Training, and Operations for process improvements.
Prepare performance reports and drive team engagement and productivity.

Requirements:

Nursing Degree
Should have an active PHRN license
Must have experience handling a team for a minimum of 2 years in medical/clinical account (Global Support)
Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT , Quality, Adherence, Shrinkage/Attendance.

Benefits:

Description