Description
We’re hiring: Desktop Support Technician (L1/L2)
If you enjoy solving real problems (not just closing tickets), this role is for you.
At IBC, we are looking for a Desktop Support Technician to support international clients and deliver a high-quality IT experience across end-user environments. This is not a call center role; it is hands-on, technical, and client-facing.
What you will do:
• Support workstation deployments and end-user environments
• Troubleshoot hardware, software, and basic network issues
• Manage onboarding/offboarding and system upgrades
• Work with tools such as Microsoft 365, endpoint security, and ticketing systems
• Collaborate with teams and clients to ensure smooth operations
What we are looking for:
• 2+ years of experience in IT support or help desk roles
• Experience with Windows and macOS
• Strong troubleshooting mindset (you go beyond basic fixes)
• English level B2+ or C1 (required)
• Organized, proactive, and client-focused
Nice to have:
• MSP experience
• Familiarity with Intune, Entra ID, or SIEM platforms
Compensation: Competitive salary based on experience + growth opportunities
Company
AGENTIC AI is an in-person summit for enterprise leaders, practitioners, researchers, and investors focused on accelerating the agentic AI revolution. Over three days, attendees participate in technical sessions, executive conversations, and real-world deployments across three tracks: Agentic AI, Physical AI, and Sovereign AI. The program includes speakers from major organizations, workshops, demos, sponsor showcases, and networking experiences at a private winery estate in Virginia’s wine country. Revenue is generated through sponsorships and ticket sales.
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