The CX Compliance team plays a critical role in ensuring our global Compliance Operations run smoothly, adhere to regulatory standards, and deliver consistently high-quality outcomes. As a Lead Analyst, Compliance TMS Operations, you will take ownership of end-to-end Transaction Monitoring investigations involving both individuals and entities, which may result in the drafting and filing of Suspicious Activity Reports (SARs). This role requires strong experience in quality control and a proactive approach to working with various stakeholders across the Financial Crime Risk service line and support teams. You'll navigate complex scenarios and issues, balancing high-volume workloads with exceptional attention to detail. Operating with minimal supervision, you'll prioritize effectively, collaborate cross-functionally, and remain open to feedback to support continuous improvement and operational excellence.

What you’ll be doing:

Minimum of 5 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on TMS, compliance, or regulatory matters.
Relevant experience in drafting suspicious transaction reports in the format provided by Singapore Police Force and filing it on the SONAR portal
Able to identify red flag indicators and populate them correctly in the STR files
Conduct investigative review and analysis in support of company’s AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
Analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
Document investigations in written narratives
Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a suspicious activity report
Incorporate feedback from Quality Assurance Team
Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation
Review data from systems and following Coinbase procedures to investigate, decide, and document transaction monitoring alerts

What we look for in you:

Strong interpersonal, analytical, and communication (verbal and written) skills
Experience working with Google Sheet, Google Doc, Excel, Word
Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
Ready to support in 24*7 environment
Organized with a High level of attention to detail

Nice to haves:

Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
Experience in project management, analytics, or vendor management
Advanced degree in business, finance, or customer experience (CX)
Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
Experience collaborating with external outsource business partners

P72492

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