Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As an IT Technician, you'll work closely with other teams while also serving as the primary point of contact for support requests and error reports from employees.

Key Responsibilities:

Set up new user accounts and machines
Install and maintain hardware/software components on user PCs
Keep operating systems and software updated and patched to maintain user-level security
Replace defective hardware or systems when needed
Act as the first point of contact for error reporting and end-user support
Assist users in operating software and computer equipment
Maintain an up-to-date inventory of software and hardware
Collaborate with the network team to manage Telephony systems
Maintain IoT devices (e.g., video conferencing systems, printers, etc.)
Record and update IT support tickets in the Jira Ticketing System
Manage the company’s physical access control system
Update and review technical documentation
Carry out other tasks as assigned occasionally

Requirements:

University degree in Computer Science or a related IT field
Excellent English language skills, both verbal and written
2-3 years of experience in a similar role
Familiarity with Microsoft Windows operating systems (MacOS knowledge is a plus)
Knowledge of Windows Active Directory
Good knowledge of Office 365 and Google Workspace applications
Basic understanding of computer hardware