This job description outlines the responsibilities and qualifications for a Renewal Account Manager, CX at NiCE. The role involves contract renewals and negotiations, working with SAMs, AEs, TAMs and Finance to retain customers and extend contracts, analyzing financials, and coordinating with stakeholders. Requirements include a Bachelor’s degree in Information Technology or Business Administration (or equivalent), 4+ years in contract negotiation and in contact center/service delivery, SAAS billing experience, and ability to manage multiple negotiations and communicate with senior stakeholders.