People Operations Representative - Philippines

We are hiring a People Operations Representative based in the Philippines to support our global employee population. This individual will be a key part of our Global People Operations team, working both front-line and “back-office” operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.

The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues.

Process employee lifecycle transactions, including new hires, job changes, and terminations.
Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.
Coordinate pre-hire onboarding steps and work authorization steps.
Perform regular data audits to ensure accuracy and integrity of employee records.
Support basic HR reporting needs.
Contribute to maintaining process documentation and driving consistency across global operations.
Maintain and audit employment records.
Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.

Minimum Skills or Experience Requirements

Flexibility to work US Time hours.
2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).
Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).
Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).
Ability to analyze and validate data accurately and thoroughly.
Ability to handle sensitive and confidential information with professionalism.
Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.
Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.
Self-motivated and collaborative team player.
Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.
Bachelor’s degree in Human Resources or a related field is strongly preferred.

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

People Ops Representative