This role is primarily responsible for managing a wide range of data to develop and provide moderately complex reports and analytics to support driving strategic and operational objectives and improvements.

Duties and Responsibilities

• Create and maintain multiple reporting requirements of key stakeholders to track established metrics, service level agreements, and key performance indicators.
• Understand internal clients’ unique reporting needs and objectives and recommend appropriate reporting and analytical solutions.
• Develop new data collection and analysis processes to further advance the reporting function.
• Conduct data analytics such as exploratory analysis, exploration of data relationships, and statistical analyses to identify opportunities for continuous improvement and provide recommendations to support business improvement strategy projects.
• Organize data in compliance with established reporting requirements and integrate data from different sources and derive insights that can lead to further data mining and research design.
• Provide actionable information to enable business insights and decisions.
• Perform quality assurance on reports, analyze root cause, and recommend corrective actions to prevent occurrence of similar issues and concerns.
• Review, analyze, and document current operational processes to establish support for current and future reporting and analytics requirements.
• Apply technical knowledge in data analytics and may be assigned as subject matter expert to perform other related projects assigned.
• Develop reporting instructions and provide guidance and technical expertise to junior team members.
• Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.