TASQ Staffing SolutionsCall Center Agent - Cebu City
Added 3 days agoCall Center Agent - Cebu City - TASQ Staffing Solutions | Career Page
Call Center Agent - Cebu City
Cebu City, Cebu, Philippines
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Job Openings Call Center Agent - Cebu City
About the job Call Center Agent - Cebu City
About the job Customer Service Representative (CSR) | Cebu | Onsite
Work Setup: 100% Onsite (Cebu City)
Shift: No Fixed Schedule
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
- Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
- Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
- Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
- Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.
Qualifications:
- At least 2 years experience of voice (Inbound, International Account)
- Excellent verbal communications skills
- Superior listen, written, data entry and typing skills
Benefits:
Upon regularization:
- 10 VL, 10 SL, 5EL
- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)
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