About the job: Associate Quality Specialist (Alabang) | Onsite\n\nWork Setup: Onsite (Alabang)\n\nSchedule: Shifting Schedules \n\nResponsibilities:\n\n* Execute the transaction and call monitoring in line with the agreed service quality plan.\n* Provide coaching and feedback to agents.\n* Perform RCAs and report findings to Operations to develop actions for mitigation.\n* Identify training needs and work collaboratively.\n* Participate in calibration sessions to bring about consistency in evaluation.\n* Process transactions/take calls to remain hands-on in the process domain.\n* Perform process audits to ensure compliance with SOPs.\n* Share audit outcomes during pre- and post-shift team huddles.\n\nRequirements:\n\n* Bachelor's degree graduate, any field.\n* 2 to 3 years of prior work experience.\n* Ability to work collaboratively and effectively in remote environments.\n* Eye for details and analytical ability.\n* Collaborative partnership with other teams to bring about synergies.\n* Amenable to work full ONSITE in Alabang and shifting schedules

Associate Quality Specialist (Alabang) | Onsite (for pooling)