Support Specialist

Appfigures — United States (Remote)

Full-Time | Remote-Friendly ✨

At Appfigures, we build tools that help hundreds of thousands of app makers, marketers, and analysts turn data into action. Our Support team sits at the center of that mission - helping members find clarity, solve problems, and get the most out of our product every day.

We’re looking for a Support Specialist who genuinely enjoys helping people, digging into questions, and turning conversations into insights that make the product better for everyone.

🚀 What You’ll Do

• Support Appfigures members via chat, email, and other channels - answering questions, troubleshooting issues, and helping members understand their data
• Manage multiple conversations and tasks at once while keeping responses clear, accurate, and friendly
• Learn a large and evolving product surface area, adapting quickly as features, data, and workflows change
• Translate member questions, feedback, and issues into actionable insights for engineering, product, sales, and other teams
• Contribute to and improve our knowledge base and internal documentation
• Maintain a casual, confident, and human tone that makes members feel comfortable asking questions

🌱 Who You Are

• You genuinely enjoy helping people and solving problems
• You’re an excellent written communicator and can explain things clearly without sounding scripted or robotic
• You’re curious by nature and enjoy learning how things work
• You’re comfortable juggling multiple conversations while staying organized and focused
• You take ownership, follow through, and care about doing things well
• You thrive in a low-process, high-trust environment and collaborate easily with others

🧭 What Success Looks Like

• 30 Days: You’re comfortable supporting members and navigating the product with confidence
• 60 Days: You’re independently handling a wide range of questions and contributing meaningful feedback to internal teams
• 90 Days: You’re spotting patterns in member feedback, improving documentation, and helping shape a better support experience overall

💡 Why Appfigures?

We’re profitable, self-funded, and proudly independent. That means we focus on building long-term value - both for our members and our team - without pressure to rush or cut corners.

• ✅ We plan before we build
• ✅ We don’t work weekends
• ✅ We prioritize team health, product quality, and thoughtful work

Support at Appfigures isn’t an afterthought - it’s a core part of how we improve the product and serve our community.

🎁 Perks & Benefits

• Excellent medical, dental, and vision insurance
• 401(k) with company contributions
• Generous paid time off
• Excellent gear & tools
• Pre-tax commuter benefits and subsidized gym memberships
• Flexible remote-friendly schedule
• Team outings and a no-drama, no-politics environment

🤝 What You Should Know About Us

• We take pride in our friendly, low-stress work culture
• We’re self-funded and profitable, giving us freedom to build thoughtfully
• Every team member has a voice in shaping the future of the company

Ready to help people and build something meaningful?

Send your resume (and anything else you’d like us to see) to jobs@appfigures.com.

Let’s make data clearer - and support better - for everyone.