Senior Client Services Project Manager, CX
Added 6 days agoSenior Client Services Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timeline. Lead complex projects from initiation to close, ensuring activities align with the Statement of Work (SOW) and deliver measurable value to enterprise customers. Serve as the main client contact and ensure internal and external teams are aligned to project outcomes. Responsibilities include lead planning, execution, and monitoring of projects; define scope, objectives, and deliverables; build detailed project plans; communicate goals, progress, and challenges; manage risks, issues, and action items; conduct post-project evaluations. Requirements include a minimum of 5 years experience deploying SaaS solutions, experience delivering enterprise projects, understanding of project management methodologies, strong organizational and time management skills, excellent communication and stakeholder management, and PM accreditation (PMP / Prince2/ AgilePM).