Responsibilities:

Serve as the first line of support for MindFi members through email, phone, and live chat, providing timely and empathetic assistance.
Handle a wide range of customer queries, complaints, account issues, and service-related concerns, ensuring clear communication and effective resolution.
Conduct basic technical troubleshooting (e.g., app issues, login problems, device compatibility) and escalate complex technical problems to the appropriate teams.
Build rapport with members by communicating in a warm, friendly, and professional manner to create exceptional service experiences.
Collaborate with the Content and Operations teams to support event logistics, community activities, and engagement initiatives in MindFi’s forums.
Maintain accurate records of interactions, follow-ups, and resolutions in customer support systems.

Requirements

Bachelor’s Degree
Fluent in English, written and spoken. Extra languages are a plus
At least 2 years of experience in a call center or customer support role
Excellent active listening and verbal communication skills
Strong problem-solving and conflict resolution abilities, with the capability to synthesize information
Ability to multitask, manage time effectively, and prioritize tasks
Keen attention to detail
Proficiency in Google Workspace, customer support software, phone call systems, and live chat platforms
Ability to quickly learn and adapt to new technologies and software

Particulars

Work from Home setup, laptop not provided
Willing to work on rotating shifts, including night shifts
Willing to work during the weekends

About MindFi

MindFi pursues a simple mission: making mental wellness culturally-relevant and accessible to all of Asia.

The MindFi platform delivers a full spectrum of mental health and wellbeing support to corporate clients and individual users. To empower lasting mental wellness for the modern professional, the platform serves 24/7 self-care and community-care services, intelligent matching with therapists and coaches, and personalized wellbeing tools in a single cross-platform mobile app.

Headquartered in Singapore, MindFi is the mental health and wellness provider of choice for Fortune 500 companies, fast-growing startups, and corporations in APAC. To become a part of the #MindFitness movement, visit mindfi.co or download the app on the App Store or Google Play.

Care Concierge Executive