About the job: Reservations Supervisor (Cebu) | Onsite\n\nWork Setup: Onsite (Cebu City)\n\nShift: No Fixed Schedule\n\nRequirements:\n\n* Bachelor's degree in business administration, hospitality, or a related field.\n* At least 3 years of experience in reservations, customer service, or a call center environment.\n* At least 2 years in a supervisory role.\n* GDS experience\n* Sales experience\n* Industry former employers were in—had to be in—BPO companies.\n\nResponsibilities:\n\n* Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.\n* Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.\n* Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.\n* Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.\n\nBenefits:\n\nUpon regularization:\n-\ 10 VL, 10 SL, 5 EL\n-\ HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)